Política de reembolso

Returns for eligible non-custom items

Eligible non-custom items may be returned within 30 days after delivery. To be eligible, the item must be unused, in the same condition received, with tags and original packaging, and you must provide proof of purchase.

Start a return by contacting support@dtftransferzone.com. If accepted, we will provide return instructions and, when applicable, a return shipping label. Items sent back without prior approval will not be accepted.

Custom DTF order remedy

Custom DTF transfers, special orders, and personalized items are not eligible for discretionary returns. If a custom order is defective, damaged, or incorrect, contact support@dtftransferzone.com within seven calendar days after delivery with your order number and clear photos of the issue.

When our review confirms a production defect or fulfillment error, our first remedy is a remake at no additional product cost. If a remake is not practical, DTF Transfer Zone may issue a refund or store credit for the affected item.

Other damages and issues

Please inspect your order when it arrives and contact us promptly if an eligible non-custom item is defective, damaged, or incorrect so we can evaluate the issue.

Exceptions / non-returnable items

In addition to custom items described above, we do not accept returns for perishable goods, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards. Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different eligible non-custom item is to return the original item after approval and place a separate order.

Refunds

We will notify you after we receive and inspect an approved return. If a refund is approved, it will be issued to the original payment method. Processing time may vary by bank or card issuer.