Artwork To Submit
You can submit updated file(s) via email or at dtftransferzone.wetransfer.com. When submitting files please make sure:
- Order # is included in the subject line.
- Your file is…
- Formatted as .PNG
- Saved with resolution of 300DPI
- On a transparent background
- Sized to match your order & ready to print “as-is”
- Note which file to swap (for multi-item orders)
Let us know if you have any questions and thank you for being a customer!
Turnaround Time (TAT)/Processing Time
Standard processing time is up to 4 business days for orders received by 11:30 AM Eastern. We offer multiple shipping options at checkout and ship from Atlanta, GA. We do have same day printing available for a $50 fee if the order is submitted before 11:30 AM EST.
What are my printing options?
Our Online Designer allows you to customize a Roll or Sheet with multiple images in your web browser as an alternative to creating a file for upload with your own design software.You can also upload a single custom file created using your own designer software (make sure this image is “ready to print” as-is). Files should be .PNG images sized to match the order on a transparent background with a minimum resolution of 300 DPI.
What are the image requirements?
You can upload a custom file for printing. Choose between a Roll or Sheet. Files should be .PNG images sized to match your order on a transparent background with a minimum resolution of 300 DPI.
Why can’t you fix my artwork? (You used to fix my artwork)
We used to make more image adjustments and convert files, but we heard from customers that sometimes when we made changes it unintentionally changed the size of their images or otherwise caused a problem, such as scaling up lower resolution images causing a blur. Based on that feedback (and to streamline our fulfillment) we are working with customers to ensure the files submitted match their order and meet the filetype, resolution, and size requirements instead of trying to make unapproved changes.
How long does the membership subscription last?
The membership is annual.
Do you ship to Canada?
Not at this time.
How does the Online Designer work?Our Online Designer allows you to customize a Roll or Sheet
with multiple images in your web browser as an alternative to creating a file for upload with your own design software.
Can I get a sample?
You can definitely get a sample! We offer pre-printed test packs of our DTF Transfers for free on our site (just cover shipping & handling).
Included in test pack:
- 3-4 designs
- 1x Black & White
- 2x Color
- 15% Off Coupon
- Pressing Instructions
Can I get a sample with my custom image?
We offer pre-printed test packs of our DTF Transfers for free on our site (just cover shipping & handling). If you want to test out our DTF Transfers with your own image, we recommend you order a small sheet.
Heat Press Questions
To press our designs you’ll need a heat press that can deliver consistent temperatures for 15 seconds of pressing. We recommend 300-310 degrees Fahrenheit for cotton fabrics and 260-280 degrees Fahrenheit for polyester and blends. (Wait to peel the design until it’s cold to the touch.) We recommend medium to high pressure for most items.
For washing clothing with a new DTF Transfer print, we recommend turning the garment inside out, machine washing in cold water, and tumble drying on low heat. In general, we don’t recommend using bleach, fabric softeners, or an iron on the print area.
Issues With a Print (ex. “My prints are messed up”)We’re sorry that happened. Can you email us the details and picture(s) at email@example.com so we can review and come up with a resolution?
Do you offer hot peel?
At this time we only offer cold peel. Check back often for new updates.
What are the image size recommendations? How many images fit? Sizing of sheets?
We generally recommend about 11” wide for a unisex or men’s shirt while 10” logos for women’s generally fit well. This does vary based on your design and preferences.
You can customize the sheets and rolls with as many images as will fit based on the dimensions of the sheet and your images. You can create an order using our Online Designer or upload a custom file using one of our different sized Rolls or Sheets. Files should be .PNG images on a transparent background with a minimum resolution of 300 DPI.
Do you have an order minimum?We would love to support you with your custom DTF Transfers. We accept orders of any size. Just check out our different product offerings on the website for various sizes and pricing options. Two of our most popular options are creating an order using our Online Designer or uploading a custom file using one of our different sized Rolls or Sheets.
Can you heat print on Koozies?You can definitely heat press onto koozies (we recommend a few extra transfers in case of mistakes and a lower heat when applying DTF Transfers to koozies). Your image or file should have the images you’re using repeated. You can create an order using our Online Designer or uploading a custom file using one of our different sized Rolls or Sheets.
The Pro Advantage Plus annual membership is $199 and lasts 12 months from purchase. It includes a 30% discount off printing services. The discount applies to prints but not the shipping or rush printing fees. Your membership also includes a $100 voucher to try our full color vinyl and full color holographic stickers. We hope you’ll consider joining and look forward to working with you.
Is my image ok?
How to check:
- Open file in Adobe Photoshop
- Check that the background is transparent (should see the black/white checker)
- Check that the size matches the order type by selecting (Image > Image Size)
- Check that the resolution is at least 300 DPI/PPI by selecting (Image > Image Size)